See Mattress Comfort Guarantee for separate mattress return policy.Įasy return policy excludes clearance items. Made-to-order merchandise (items with custom fabrics, configurations, finishes, etc) may not be returned or cancelled. We are happy to send replacement parts as soon as possible. If package arrives damaged, or with parts missing, please notify us within 24 hours. Items must be in new condition and in the original packaging to qualify for a refund (please do not modify product in any way.) Shipping and delivery charges are non-refundable. Return credits are issued within 24 hours once the item is received and inspected. We will pick up merchandise that is located locally for a modest fee of $149. In-stock furniture items and any Ashley products may be returned for a refund of the merchandise total within 30 days of delivery.Ĭustomer is responsible for any costs associated with shipping the item back to our distribution center.
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